Need help?

Please see below for info about how to get in touch with us for help and support.

If you are experiencing, or at risk of, homelessness then please don’t be afraid to ask for support.

You can call our 24 hour Helplines – Glasgow 0800 027 7466 or Edinburgh 0808 178 2323 or drop into our Glasgow Access Hub or Edinburgh Support Hub. We can help in a number of ways – the most important thing is to start a conversation.

You can also contact us by email

Glasgow Access Hub, 389 Argyle Street, Glasgow G3 8LR
Open 7 days, 9am-5pm (except Wednesday when we open at 10am)

Telephone – 0141 552 4164

Edinburgh Support Hub, 22 Holyrood Road, Edinburgh EH8 8AF
Open Mon to Fri 8.45am-8.00pm (except Wednesday when we open at 10am)
Sat & Sun 9am to 5pm

Telephone – 0808 178 2323


What happens when you contact us?

If you phone our Helplines, your call will be answered by one of our experienced staff members who will always keep your information confidential and you can call the Helpline for yourself or for someone else if you’re concerned about them.

You can call at any time, on any day of the year but if for some reason we can’t take your call, you can leave a message and contact number and we will call you back.

You can also contact us by email. This will be picked up by one of our experienced staff members who will get back to you as soon as they can.

We listen to you; you can ask for help or advice. We can point you in the direction of useful services or if you would prefer to meet with us face to face we’ll arrange for this to happen as soon as possible. 

If you live outside the Greater Glasgow/Edinburgh areas, we’ll help you find an agency that can help in your area.

What we can help with

Our frontline services offer a wide range of support including connecting people to legal services, addiction teams, healthcare and other resources.

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Learn about our various innovative programmes