Are you worried about homelessness? Do you need some information? We’re here to help.
About Our Helplines
Anyone can call our helplines for advice or information – or you can contact us using our online form. Call us now if you’re worried or need some help.
- For support in Glasgow call 0800 027 7466 (24 hours, 7 days a week, free from landlines)
- For support in Edinburgh call our Streetwork team on 0808 178 2323 or visit our Streetwork website for more information.
What happens when you call?
- You can call the helpline for yourself or for someone else.
- Your call will be answered by one of our experienced Support Workers.
- Calls are ALWAYS free from a landline. Costs from a mobile vary.
- You can call at anytime on any day of the year.
- If for some reason we can’t take your call, you can leave a message and contact number and we will call you back.
- We listen to you; you can ask for help or advice.
- We can point you in the direction of useful services or if you would prefer to meet with us face to face we will arrange for this to happen as soon as possible.
- You don’t have to give your name or any personal details when you call, if you don’t want to.
- We will always keep your information confidential (unless we are concerned about your safety or that of someone else) – we will always speak about this with you first.
- If you live outside the Greater Glasgow area, we will help you find an agency that can help in your area.
I am Homeless. What do I do?
Being homeless doesn’t mean you are living on the streets. In Scotland being homeless means you may well have a place to stay but it is not appropriate, safe or yours. This could be:
- staying with friends (sometimes called sofa surfing)
- living in hostels or bed and breakfast
- being unsafe and at risk of violence where you are
- living in overcrowded accommodation or where the conditions may affect your health badly
- having a disability or illness and living where the accommodation is unsuitable for you.
The first thing to do is speak to your local council and ask to be put through to someone who can help you with being homeless.
The council will advise, support and help you secure accommodation. Sometimes this may be temporary until a more permanent solution can be found. All councils have websites where you can get their phone number or simply ask directory enquiries. (See below for details of Glasgow City Council).
If you need further advice you can call these Freephone helplines:
Simon Community Scotland
- Glasgow Rough Sleepers and Vulnerable People Service
0800 027 7466 (24hours, 7 days a week)
- Streetwork in Edinburgh 0808 178 2323
Shelter: Housing Advice Line
0808 800 4444 (Monday to Friday 09:00 – 17:00)
For young people under 25
0808 808 4994 (13:00 – 23:00 7 days a week)
I think I might be at risk of being homeless?
If you are at risk of becoming homeless you should contact your local council as soon as possible.
Councils have dedicated staff and services that will advise and support you to keep your current accommodation or find a new home. The council will work to find a permanent solution even if a temporary one has to be found immediately.
I’m homeless and have nowhere to stay tonight. What can I do?
The council has a legal duty to help you if you are homeless or threatened with homelessness. Each council has out of hours contacts as well as contacts during office hours.
We work with different councils – each have different systems and guidance. You can find this information on each council’s website. The links below are for your convenience.
On the local council websites (see below), you will find information about:
- What to do if you are homeless
- Where your local office(s) are located
- Telephone numbers
- Out of hours service (it’s different in each area – e.g. if you’re homeless in North Lanarkshire after 5pm, you need to go to a police station; in Glasgow you go to Glasgow City Mission)
Local Council Info