Under One Roof: Working together to make things easier for people

Our brand new multi-agency Access Hub has opened its doors in Glasgow city centre. People can drop in to get help with benefits, health, finances, legal advice, access to the digital world and more.

This innovative new service is being delivered in collaboration with over 20 partners – each committed to helping to make it much easier for people to get the support they need.

Frances McKinlay, chief officer, Marie Trust and her colleague, Lynn Rae, enjoying one of the new chat spaces in the Access Hub.
Frances McKinlay, chief officer, Marie Trust and her colleague, Lynn Rae, enjoying one of the new chat spaces in the Access Hub.

The beautiful interior has been carefully designed to engender a sense of calm and welcome. It has many different private and semi-private spaces so people can meet with different agencies all in the one space. All aspects of the design was based on extensive engagement on what people wanted and what the city needed to improve responses for people in crisis. We also have a state of the art training room, a clinical treatment room and a mulit-functional space for arts activities and the pet clinic. 

It’s great to be able to drop in to chat about something small or to discuss more serious stuff like help with benefits, sexual health clinic and also Trusty Paws [monthly vet clinic]. My dog, Jinty, is a regular visitor!”
– Joanne, service user
The new Access Hub with bright colours, beautiful wooden finishings and different zones for conversation and support.
The new Access Hub with bright colours, beautiful wooden finishings and different zones for conversation and support.

Joining the dots

In addition to our regular support providing information, advice and support to people, we continue to link them to other relevant services. This is now so much easier as many of the agencies we link people to will have regular drop-ins and clinics operating from the Hub, meaning people only have to go to one place to access many different forms of help and care. There is also a place for staff from across the agencies to take a sharing a coffee, exchanging practice and building stronger relationships as they do.

The Access Hub will not only be a place to access a wide range of health and other interventions, but offers a more holistic approach in supporting people in immediate and longer term need. It will also be a place of learning for homeless and at risk people.”
– Frances McKinlay, Chief Officer, Marie Trust 

Partners working with us to deliver this enhanced support, include: 

  • JobCentre Plus (DWP) – supporting people to navigate the benefit systems and resolve any benefit-related issues
  • Phoenix Project – a partnership between Simon Community Scotland and the NHS pharmacists – ensuring people have the prescriptions and treatment they need, and linking into other NHS services as needed
  • An NHS Podiatrist – providing a regular clinic to help take care of people’s feet
  • Marie Trust – delivering a counselling service and providing personal development training including accredited and non-accredited learning to widen access to further education where traditional entry routes pose barriers
  • Shelter Scotland and Govan Law Centre – providing support, including legal advice for anyone who is having difficulty accessing housing
  • Waverley Care and Brownlee Centre – providing care and support to people living with HIV and other medical conditions
  • Nemo Arts – providing creative workshops that have a focus on mental wellbeing and reducing social isolation through the arts
  • Trusty Paws – providing free clinics and advice for dog owners sleeping rough or struggling with homelessness
Isabel McHue, founder of Nemo Arts in the new Access Hub
Isabel McHue, founder of Nemo Arts in the new Access Hub

There is nothing else like it in Scotland for the people we support

The Access Hub brings a different model of service in a unique space and environment. It allows us to work in partnership with other agencies in new and creative ways. By taking this approach we can minimise any barriers or ‘going around the houses’ – with partners working together and alongside the people we support, to find solutions . 

This model demonstrates the extent of creativity and determination from key partners ensuring services are quickly accessible and responsive to those in most need.”
– Pat Togher, Assistant Chief Officer, Public Protection and Complex Needs, Glasgow City HSCP
Entrance to The Access Hub in Glasgow

Innovation in Glasgow

The venture would not have been possible without the support and dedication of our development partners. Building on our experience working together as part of the City Ambition Network (CAN) in Glasgow, these agencies recognise how important it is to ensure staff from different organisations can work more closely together in providing people with the best possible support. The CAN partnership consists of:

We are enormously proud of this venture, and so grateful for all the partners already involved helping to bring this dream to life! 

If you would like to get involved, please get in touch!

Our training room and a confidential space for counselling and other services.
Our training room and a confidential space for counselling and other services.