Overview of Services

We work on the frontline – making sure people have a safe place to live and access to the support they need. Compassion drives us. Everything we do is about making things better for the people we support. 

Select the buttons below to see what we’re doing in each area – or scroll down for a summary of all the services we provide across Scotland. Visit ‘Our Services and Activities’ page for more detail on our different types of service.

24/7 HELPLINE AND EMAIL SUPPORT

OUR STREET TEAMS, HUBS AND RSVP SERVICE

We have a street outreach and drop-in Hubs for people who are sleeping rough or at risk of becoming homeless, as well as those who have more complex needs.

In Glasgow, the RSVP (Rough Sleepers and Vulnerable People) Service includes:

  • RSVP Street Team, including our Street Cycles
  • The Access Hub: our multi-agency support, information and advice centre
  • RSVP Complex Needs Team

In Edinburgh, our Streetwork service includes:

  • Street Team, including our Street Cycles.
  • Holyrood Hub is open daily providing support and access to amenities.

HOUSING SUPPORT: OUTREACH

Our outreach workers provide practical and emotional support to people who have tenancies. In addition to emotional support, we can also accompany people to appointments and provide advocacy support.

We have outreach housing support services operating in 3 areas:

Our Tenancy Sustainment support is delivered in partnership with a number of Housing Associations across Central Scotland, including:

  • Hillhead Housing Association (Tenancy Sustainment)
  • Inverclyde Housing Association (Tenancy Sustainment)

We also have Shared Living Link Workers who support people who are living in shared accommodation in a number of areas, including:

SUPPORTED ACCOMMODATION

We have different kinds of residential accommodation for people who are finding their feet. Our accommodation is typically accessed through referrals.

In Glasgow we have five accommodation services:

  • An emergency accommodation service for women 
  • A temporary accommodation service with individual rooms for women
  • Two women’s services that have flats for women journeying out of homeless 
  • An accommodation service that consists of flats for men

In Glasgow we also operate a Nightstop service for young people to prevent rough sleeping.

In North Lanarkshire, we have four supported accommodation services. Three are for men, and one is a women’s service. 

In Edinburgh we provide a range of rapid access support through our Street Team so that people can be supported into accommodation quickly.

We are part of the Housing First consortia in both Glasgow and Edinburgh. This initiative is designed to provide people with suitable, permanent accommodation as quickly as possible – rather than the current (often very protracted) system of people being housed in a range of shorter term temporary accommodation.

OTHER PROJECTS AND INITIATIVES

In addition to our day-to-day service delivery, we initiate a range of projects and innovations to address barriers and help people recover from homelessness. Here is a quick overview of some of them.

See our initiatives page for a list of all the projects and initiatives we are taking forward.