Our Services and Activities

Make it easy. Make it right. Make it happen. 

Our frontline work is rooted in relationships. We understand the effects of trauma and know the importance of sticking by people. By building warm and supportive relationships we can make it easier for people to avoid, resolve and recover from homelessness. 

This is what we do – every day, in every service.

Our Services and Activity across Scotland

Our services in Glasgow

Glasgow

  • Street Team & Street Cycles
  • Access Hub & Helpline
  • RSVP Complex Needs (Outreach)
  • Emergency & Supported Accommodation 
  • Glasgow Nightstop
  • Tenancy Sustainment (Outreach)
  • Shared Living Support (Outreach)

Partnership initiatives include:

  • Housing First
  • Glasgow Overdose Response Team
Our services in Edinburgh

Edinburgh

Our Streetwork service:

  • Street Team & Street Cycles
  • Holyrood Hub & Helpline
  • Housing Support (Outreach)
  • Rapid Access Accommodation

Partnership initiatives include:

  • Housing First
  • Street Support

Our services in North Lanarkshire

North Lanarkshire

  • Housing Support (Outreach)
  • Supported Accommodation 
  • Homes First

Perth & Kinross

  • Housing Support (Outreach)
Our services in other local authorities

Other Local Authorities

We are currently working in Renfrewshire, West Dunbartonshire and Inverclyde providing shared living and/or tenancy sustainment support.

Digital Champion supporting people as part of our Get Digital Scotland programme

Scotland-wide

Activity includes:

  • Get Digital Programme
  • Scottish Government Homelessness Prevention & Strategy Group
  • Everyone Home Collective
  • Paws for Thought

Visit our ‘overview of services’ page for a list of all our services.

Types of Service

Each kind of service we offer is tailored to what people need. Each person’s journey is unique – and the kind of support people need varies. Below is a short summary of the types of service we offer. 

Keeping people at the heart is how we work. Our services are delivered by our staff and volunteers who align with our values and are trained in trauma and harm reduction approaches. 

Operating everyday in Glasgow and Edinburgh, our Street Team proactively seek out people who are rough sleeping or at risk of homelessness. We help people get the support they need – including accommodation, benefits, supplies and medical support. Our team is also trained in administering Naloxone so we can help prevent deaths from drug overdose. Our innovative Street Cycles initiative means we are able to cover much larger areas of the cities. Through our Inter-Agency Street Network we are able to liaise with stakeholders – including colleagues in the NHS, social work and police – to ensure people get the best possible support.

The Access Hub, Glasgow: We launched our multi-agency hub in Glasgow in 2020. Open every day, people can drop in to get help with benefits, health, finances, legal advice, access to the digital world and more. The space is beautiful and designed to give people a sense of comfort, calm and confidence. It includes a state of the art training room, a clinical treatment room and a mulit-functional space for arts activities and the pet clinic. With a diverse range of partners under one roof, the barriers to accessing critical services are removed. Read more about the Access Hub and Partners involved.

Streetwork Holyrood Hub, Edinburgh: Open every day, our Holyrood Hub is able to provide practical and emotional support and advice to people facing extremely difficult circumstances. This includes individual support (e.g. for housing, benefits, health, banking, applying for jobs etc.) and practical amenities (including showers, telephone access and laundry facilities). Through our partnerships we are able to offer a wider range of services including access to a GP and vet, as well as workshops. Our Digital Zone is supported by our Get Digital Scotland initiative that enables people to access the benefits of the online world.

We operate 24/7 freephone helplines in Glasgow and Edinburgh. People affected by homelessness – as well as anyone who is concerned about someone – can call these phone lines for advice and information.

Through local authority contracts we provide a range of accommodation services in Glasgow and North Lanarkshire. This emergency and supported accommodation provision ensures people at different stages of their journey are able to live in a safe place, where they can receive the support they need to recover from homelessness. Our support is tailored to each individual and is available 24hrs. At the heart of all our accommodation services is a desire to create a sense of welcome and home. We want people to know they matter. Home is more than a roof over your head. We offer a range of activities to build a sense of belonging and confidence, and enable fun and positive leisure time – including gardening, cooking, wellbeing workshops, pamper sessions and games nights. In Glasgow we have partnered with Nightstop UK to provide emergency accommodation for young people in a crisis situation.

Our Housing Support outreach teams operate in Glasgow, Edinburgh, North Lanarkshire and across Perth and Kinross. Many people who have experienced the trauma of homelessness, or are at risk of homelessness, face huge challenges in maintaining tenancies and other forms of accommodation. Our support is focused on helping people keep their home. We get to know people – and then tailor our support to what they need and what to achieve. We meet up with people in their homes or in the community, accompany them to appointments, help with budgeting, provide crucial digital access and support, and support them as they resolve day-to-day issues. Through our support, people are able to grow in confidence, find new homes or simply enjoy the home they create for themselves. #EveryoneHome

Our Rapid Access team in Edinburgh are able to immediately help people in crisis who have no safe place to go. Much of the accommodation in Edinburgh is only available through referrals – this can place delays on people getting a safe place to sleep. Through Rapid Access, our Street Team staff have direct links to our Rapid Access accommodation. We offer personal support in a 12 room facility – and have strong relationships with other Rapid Access accommodation services in the city. This means people can get support as quickly as possible and avoid further harm.

Working in partnership with a range of providers we are pleased to be offering this powerful approach to ending homelessness. Traditional approaches require people to prove they deserve a home and have the skills to sustain themselves. Housing First recognises that people need a safe place to live as soon as possible – it gives people the best chance to avoid further harms of homelessness and recover. We are part of multi-partner Housing First Consortiums in both Glasgow and Edinburgh. This Housing First video produced by our partners at Turning Point is a good introduction to the Housing First approach.

Our Shared Living Support Workers support people to live together in a rented two bedroom home. We currently have this service in Glasgow and Renfrewshire, and it is also being developed in West Dunbartonshire.

We partner with a number housing associations to provide support to their tenants. We work alongside people at risk of homelessness so that they have the skills and support they need to stay in their homes. We currently deliver tenancy sustainment services in Glasgow and Inverclyde.

Innovation and Influence

In addition to our core services, we initiate a wide range of creative and innovative programmes designed to address barriers and enhance the support we can offer. 

These include Period Friendly Points, Streetreads, our Gardening Project and a Rent Deposit Scheme. We also partner with others so that we can make a bigger impact for the people we support. 

Visit our initiatives page for more information.